UHUK Showcase Event
Showcasing Best Practice in Integrated Urgent Care
Inspiring examples of innovation, partnership, social value, and a commitment to patient safety and quality were shared at Urgent Health UK’s (UHUK) national showcase event in London on 3 April 2025.
UHUK members presented their award-winning projects from the 2024 UHUK Awards to an audience of integrated urgent care peers, NHS and NHS England representatives, and commercial partners.
The showcase demonstrated how social enterprise urgent care providers are responding swiftly and flexibly to the changing needs of the NHS and patients. From embracing new technology to co-designing services with communities, members are delivering high-quality, patient-centred care with measurable improvements in productivity, experience, and outcomes — all while maintaining a strong focus on staff wellbeing and social impact.
The event aimed to promote best practice sharing among providers and to highlight to commissioners and policymakers the very real difference UHUK members are making at a community level.
Showcased projects included:
- Increasing system capacity through improved booking systems
- Introducing cloud-based telephony and SMS to enhance engagement and patient care
- Transforming streaming through cultural change, training, and process improvement
- Developing urgent and primary care hubs in partnership
- Tackling health inequalities through innovation,
Conor Burke, Chief Executive of UHUK, said: “It never fails to amaze me what our members are delivering — inspiring examples of innovation and best practice that show the collective impact of social enterprise providers in integrated urgent care.
“This was our second showcase event, and the response was fantastic. Delegates really valued the opportunity to hear from peers, share ideas, and collaborate on shared challenges. Award winners were able to demonstrate with data the impact of their work and their essential role in 24/7, technology-enabled care coordination.
“It was clear that our members are reaching beyond urgent care and doing lots around population health management and workforce development and other initiatives which will be fundamental in the shift towards neighbourhood health.
“Our members are breaking down barriers, increasing productivity, and reducing pressure on acute trusts, ambulance services, and A&E departments. Their work shows what’s possible when integration across community providers, primary care, and social care is prioritised, and when the benefits of technology are fully embraced.
“Our priority now is to raise our voice nationally and tell people what we do and the value we deliver.”
The event also saw the presentation of UHUK’s first ever Lifetime Achievement Awards and Urgent Care Hero Awards. Read more here: UHUK Celebrates Outstanding Contributions to Urgent Care